SPOT Satellite GPS Device

Pictured: Future total pain in your ass.

The SPOT satellite device seemed like a good idea at the time, despite their auto renewal policy. The product itself worked okay, and I figured "how hard could it be to just cancel my account?"

Turns out, damn near impossible. I have cancelled, been charged, and then refunded after much hassle three times now. Their customer service phone line is a virtual middle finger in the form of muzak, and it takes several emails to get a response, much less a refund. I can honestly say it's some of the worst customer service I've ever dealt with. Calling Chase bank to dispute the most recent charge was downright pleasant in comparison.

I now have to change my debit card number to keep them from charging me a fourth time for a service I cancelled three years ago.

SPOT messenger: Not worth the hassle.